Frequently Asked Questions

Arton oil painting Inc. has been producing hand-painted oil painting reproductions since 1989's
Arton Inc is one of the most established Oil Painting Companies online to supply the oil paintings reproductions to worldwide for our customers; In order to make our customers are more earlier clear about our Art Products and service, please see the below are replied to the frequently asked questions at this moment, thanks.

What if my favorite painting is not in your catalogue?
Our gallery represents only a fraction of what we can offer, for now, we have over 20000 oil paintings online for you prefer; If you would like a quotation to reproduce your favorite paintings, please send the pictures to us via internet or regular mail, and we can paint it for you specially.
Can I order the special size oil painting that is not showed in your website?
Yes, please inform us the size you will request, we will quote and email the oil painting price to you separately by email; Our standard linen canvas size is max width 78 inches, the length is not limited. (canvas rolls)
Do you supply oil paintings ready to hand?
Yes - after you place your order we will respond with a shipping date telling you if this is a stock item or will need to be painted to order. As soon as your painting has been collected by the air-courier company we then supply you with your airway bill number, so that you can track delivery of your painting on-line via the courier website.
How long before I receive my picture?
 

All orders are processed upon your order's payment. We are usually able to ship within 7/14 days of receipt of order, depending on whether your order is a stock painting or not. We pride ourselves on the high quality customer service we provide and promise to keep you advised of your anticipated shipping date.

How is my order sent?
For small order (less 500pcs oil paintings) we will suggest to use FEDEX TNT DHL or UPS. Goods are usually in transit for 3/4 days. All the Express companies have the benefit of on on-line tracking system via their website. This means that once your shipment has been collected we will inform you timely with the airway bill number, so that you can track where is your order shipment during transporting in a real time, the below are all websites of the all Express companies we are using:
FEDEX: www.fedex.com
TNT: www.tnt.com
DHL: www.dhl.com
UPS: www.ups.com
Normally, base on your order position, we will suggest an acceptable shipping method 
that is best to fit to your order to reach the best reasonable shipping rate to you.
How are paintings packed?
For the oil paintings on canvas only, they are rolled in stronger tube carefully, the oil paintings stretched or framed, they will be packed into canton boxes, plus the plywood around inside cartons in order to get the better protection during transporting.
Do you accept the PAYPAL?
We accept order payment via PAYPAL, our PAYPAL account is order@artonchina.com we are the "verified User" by PAYPAL.com.
Can you paint my portrait?
Yes we can - commissioned paintings are a specialty, be it a wedding photograph, familial photo, your horses, dogs, your buildings and cars and celebrations scene, those are your favorite photographs from your digital camera. To send the photograph to us by email or regular mail, we will evaluate the picture's complication level by our professional artists that is according to our standard quotation please contact us for further information.
Do you offer a gift-wrapping service?
Yes. Tell us the occasion and provide us with the text for your message and we will ensure that it is delivered with your order. 
What materials do you use?
Most of our art is reproduced using Winsor & Newton oils paints and normal linen canvas or nature texture linen canvas. If you have a special requirement about the canvas.
Dose the shipping cost have been contained at our website price?
No, The Price you see for each respective work of art at our website, they are cost for products value in USD only.
Why to register?
After you registered at our website, for a pending order and before you submit, at any time when you are free, you can enter your account again to edit your pending order that is showed your shopping cart; so, became a regular member of us, our shopping system will offer the most convenience to you, thanks.
Do you transmit my personal or order information to any third parties?
We promised the all your information is strictly confidential.
Ask More Questions?
We have tried to anticipate all your questions, but if you do require any further information or assistance, please email us or If you would like us to contact you or call you back to answer any questions timely, thank you. 

 
Arton oil painting Inc., 2023